Questions & Answers
Have questions about EPOS products, orders, delivery, or support? Find quick answers below or contact our team for assistance.
Find the Right POS for Your Business
Tell us what you need and our team will help you choose the right solution.
Shopping Information
How can I order EPOS products?
Browse our range of POS terminals, barcode scanners, printers, cash drawers, bill counters, and thermal paper. Select the product you need and follow the available ordering or Request a Quote option.
How long will delivery take?
Delivery times depend on the product, destination, and availability. Our team will confirm the estimated delivery time when your order is processed.
What exactly happens after ordering?
Once your order or quotation request is received, our team reviews the details and confirms product availability. We then contact you with the next steps, including order confirmation, payment, and delivery information.
Where can I view my sales receipt?
After your order is processed, your order and purchase information will be available through the confirmation details provided by ePOS. If you need a copy of your invoice or receipt, please contact our sales team.
Can I request a customized quotation or invoice?
Absolutely. If you need a quotation, pro forma invoice, or specific billing information for your business, contact our team before confirming your order. We’ll be happy to assist.
How long do I have to return an order?
Return eligibility depends on the product and condition of the item. Products should generally be returned unused and in their original packaging. Please contact us as soon as possible if you need to request a return.
Payment Information
How do I pay after receiving my quotation?
Once your quotation is confirmed, our team will send you the payment instructions and the available payment method for your order. After payment is received and confirmed, we will proceed with order preparation and delivery.
What payment methods are available?
Available payment methods may depend on your order and business requirements. Your quotation or our sales team will provide the applicable payment details and instructions.
Can I request an invoice or payment document?
Yes. If you require an invoice, pro forma invoice, or other payment documentation for your business, please inform our sales team when confirming your quotation.
What happens after my payment is confirmed?
Once payment is confirmed, your order moves into processing. We prepare the products for dispatch and arrange delivery according to the agreed terms and destination.
What is the payment procedure after receiving a quote?
The process is simple: request a quotation → receive your quote → confirm the order → receive payment instructions → complete payment → order processing and delivery. Our team will guide you through each step.
When should I make the payment?
Payment should be completed according to the terms specified in your quotation. Our team will clearly indicate the payment requirements before your order is processed.
Can I modify my order after receiving the quotation?
If you need to add, remove, or change products before payment, please contact our team. We can review the requested changes and provide an updated quotation when necessary.
Orders & Returns
How can I confirm my order?
Once you receive your quotation, review the products, quantities, pricing, and delivery details. Contact our team to confirm the order, and we will provide the next steps for payment and processing.
How long does it take to process my order?
Once your payment has been confirmed, we begin preparing your order. Processing times may vary depending on product availability and order requirements. Our team will provide you with an estimated timeframe.
Can I track my order?
If tracking is available for your shipment, our team will provide the relevant tracking information once your order has been dispatched.
What are the conditions for returning a product?
Products must generally be returned in good condition and, where applicable, with their original packaging and accessories. Return eligibility may depend on the product and the reason for the return.
How long does a refund take?
If a refund is approved, the processing time will depend on the payment method and the applicable terms of the order. Our team will provide you with the relevant information during the return process.
What happens if a product is out of stock?
If a requested product is unavailable, our team will inform you and, when possible, provide an estimated restock date or suggest a suitable alternative.
Can I change my order after receiving a quotation?
Yes. If you need to change quantities, products, or other order details before payment, contact our team. We can review your request and provide an updated quotation if necessary.
How long will delivery take?
Delivery times depend on the destination, product availability, and selected delivery method. We will provide the estimated delivery timeframe when confirming your order.
How can I request a return?
If you need to return a product, please contact our team before sending it back. We will review your request and provide the appropriate return instructions.
What happens if I receive a damaged or incorrect product?
Please contact us as soon as possible if your order arrives damaged, incomplete, or different from what was ordered. Our team will review the issue and guide you through the appropriate solution.
Can I exchange a product?
Product exchanges may be possible depending on availability and the reason for the request. Contact our team before returning the product so we can advise you on the available options.
